Privacy Policy

REVIVE MOTORS SDN BHD (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit or use our website, place an order, contact us, or otherwise interact with our services.

By accessing or using our website, https://revivemotors.online/, you acknowledge that you have read and understood this Privacy Policy.

1. Company Information

Company Name: REVIVE MOTORS SDN BHD
Business: Motorcycle Parts, Supplies, Chassis, Bodywork
Website: https://revivemotors.online/
Email: revive_motors@outlook.com

2. Information We Collect

We may collect different types of information depending on how you interact with our website and services.

2.1 Personal Information

When you place an order, create an account, contact us, or use certain features of our website, we may collect information such as:

  • Full name.
  • Email address.
  • Contact number.
  • Billing address.
  • Shipping address.
  • Postcode, city, and state.
  • Order information.
  • Product information.
  • Payment-related information.
  • Customer service communications.
  • Information you voluntarily provide to us.

We only collect information that is reasonably necessary for operating our business and providing our services.

2.2 Order Information

When you purchase Goods from our website, we may collect and retain information relating to your transaction, including:

  • Order number.
  • Products purchased.
  • Quantity and price.
  • Order date and time.
  • Delivery information.
  • Payment status.
  • Shipping and delivery status.
  • Refund or return information.
  • Communications relating to your Order.

2.3 Technical and Usage Information

When you access our website, certain information may be collected automatically by our website, hosting provider, analytics tools, or other technologies.

This may include:

  • IP address.
  • Browser type.
  • Device type.
  • Operating system.
  • Referring website.
  • Pages visited.
  • Date and time of visits.
  • Website interaction information.
  • General usage and technical information.

This information may be used to maintain, secure, analyze, and improve our website.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and provide certain website functions.

Cookies are small files stored on your device when you visit a website.

We may use cookies for purposes such as:

  • Keeping products in your shopping cart.
  • Remembering your preferences.
  • Maintaining login sessions.
  • Processing orders.
  • Improving website performance.
  • Understanding how visitors use our website.
  • Measuring website traffic.
  • Improving website functionality.
  • Supporting security and fraud prevention.

Some cookies may be provided by third-party service providers.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website, including shopping cart and checkout functions.

4. How We Use Your Information

We may use the information we collect for the following purposes:

  • To process and fulfill your Orders.
  • To process payments.
  • To arrange delivery of Goods.
  • To provide customer service.
  • To respond to inquiries and requests.
  • To process returns, refunds, and exchanges.
  • To communicate with you regarding your Orders.
  • To verify customer or transaction information.
  • To prevent fraud, unauthorized transactions, and abuse.
  • To maintain and improve our website.
  • To analyze website usage and performance.
  • To troubleshoot technical problems.
  • To comply with applicable laws and regulations.
  • To protect our rights, property, and business operations.
  • To perform other purposes reasonably necessary to operate our business.

We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

5. Legal Basis for Processing

Where applicable, we may process your personal information because:

  • It is necessary to perform a contract with you, such as processing and delivering an Order.
  • You have provided your consent.
  • It is necessary for our legitimate business interests.
  • It is necessary to comply with a legal or regulatory obligation.
  • It is necessary to protect our rights or prevent fraud, misuse, or other unlawful activities.

Where processing is based on your consent, you may withdraw your consent where applicable.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

6. Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method used, payment information may be collected directly by the relevant payment provider.

We may receive information such as payment confirmation, transaction status, or limited transaction details necessary to process your Order.

We do not intend to collect or store complete payment card details unless this is expressly required for a legitimate business purpose and permitted under applicable law.

You should review the privacy policy and terms of the relevant payment provider for information regarding how your payment information is handled.

7. Sharing of Personal Information

We may share your personal information with selected third parties where reasonably necessary to operate our business and provide our services.

These third parties may include:

  • Payment processors.
  • Banks and financial institutions.
  • Courier and delivery providers.
  • Website hosting providers.
  • Website maintenance and technology providers.
  • IT and security service providers.
  • Analytics providers.
  • Professional advisers.
  • Government authorities or regulatory bodies where required by law.

We only share information where reasonably necessary for the relevant purpose or where permitted or required by applicable law.

We do not sell or rent your personal information to third parties for their independent marketing purposes.

8. Delivery and Courier Providers

To fulfill your Order, we may provide your information to courier or delivery providers.

Information shared may include:

  • Recipient’s name.
  • Contact number.
  • Delivery address.
  • Postcode.
  • Order or parcel information.

This information is provided so that the courier can deliver your Order.

The courier or delivery provider may process your personal information according to its own privacy policies and applicable laws.

9. Third-Party Services and Links

Our website may use or link to third-party websites, services, applications, payment platforms, social media platforms, analytics tools, or other external services.

Third-party services operate independently from REVIVE MOTORS SDN BHD.

We are not responsible for the privacy practices, security, content, or policies of third-party services.

You should review the privacy policies of third-party services before providing personal information to them.

10. Communications

We may use your contact information to communicate with you regarding:

  • Order confirmations.
  • Payment confirmations.
  • Shipping and delivery updates.
  • Returns, refunds, and exchanges.
  • Customer service requests.
  • Changes to our services or policies.
  • Other information necessary to administer your relationship with us.

Where permitted by applicable law, we may also send promotional or marketing communications.

If you no longer wish to receive marketing communications, you may contact us or use the unsubscribe mechanism provided in the relevant communication, where available.

11. Data Retention

We will retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

  • The purpose for which the information was collected.
  • Whether there is an ongoing customer relationship.
  • Legal or regulatory requirements.
  • Accounting and tax requirements.
  • Dispute resolution requirements.
  • Fraud prevention and security requirements.
  • Our legitimate business needs.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

12. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Security measures may include:

  • Access controls.
  • Password protection.
  • Secure website technologies.
  • System monitoring.
  • Restricted access to personal information.
  • Security updates and maintenance.
  • Appropriate safeguards for information handled by service providers.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

13. Your Responsibility

You are responsible for ensuring that the personal information you provide to us is accurate, complete, and up to date.

If any of your information changes, you should contact us or update your information through the relevant account or website functionality, where available.

You should also take reasonable steps to protect your account credentials and other information used to access our services.

14. Your Privacy Rights

Depending on applicable Malaysian law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request information regarding how your personal information is processed.
  • Withdraw consent where processing is based on consent.
  • Request deletion of personal information where legally applicable.
  • Object to or restrict certain processing where legally applicable.
  • Request other rights available under applicable data protection laws.

Some rights may be subject to legal restrictions or reasonable requirements.

To exercise a privacy-related right, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

15. Marketing Preferences

If we send you marketing communications, you may request to stop receiving such communications.

You can contact us at:

revive_motors@outlook.com

Please note that even if you opt out of marketing communications, we may still contact you regarding important transactional matters, such as Orders, payments, deliveries, refunds, security issues, or changes to our services.

16. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

We do not knowingly request or collect personal information from children for purposes that are not permitted under applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

17. International Transfers

Our business primarily provides services within Malaysia.

However, some third-party service providers used in connection with our website, hosting, payment processing, analytics, communications, or other business operations may process information in locations outside Malaysia.

Where personal information is transferred or processed outside Malaysia, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.

18. Data Breach and Security Incidents

If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, and address the incident.

Where legally required, we may notify affected individuals and/or the relevant authorities within the applicable timeframe.

We encourage customers to contact us promptly if they believe that their personal information or account may have been compromised.

19. Fraud Prevention

We may collect, use, and share relevant information to identify, investigate, and prevent:

  • Fraudulent transactions.
  • Unauthorized purchases.
  • Account abuse.
  • Payment fraud.
  • Identity misuse.
  • Website abuse.
  • Other unlawful activities.

Information may be shared with payment providers, financial institutions, law enforcement agencies, or other relevant parties where reasonably necessary or required by law.

20. Changes to This Privacy Policy

REVIVE MOTORS SDN BHD reserves the right to update or modify this Privacy Policy from time to time.

Any updated version will be published on this website with a revised effective or updated date.

Your continued use of the website after changes have been published may constitute your acknowledgment of the updated Privacy Policy, where permitted by applicable law.

We encourage you to review this Privacy Policy periodically.

21. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute relating to this Privacy Policy or the handling of personal information by REVIVE MOTORS SDN BHD shall be subject to the applicable laws and jurisdiction of the courts of Malaysia, subject to any mandatory rights or remedies available under applicable law.

22. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

REVIVE MOTORS SDN BHD
Business: Motorcycle Parts, Supplies, Chassis, Bodywork
Email: revive_motors@outlook.com
Website: https://revivemotors.online/

When contacting us regarding personal information, please provide sufficient details for us to understand and respond to your request.