Shipping Policy

At REVIVE MOTORS SDN BHD, we aim to provide a reliable and convenient delivery experience for all customers. This Shipping Policy explains the delivery arrangements, shipping coverage, estimated delivery time, and other important information relating to orders placed through our website.

By placing an order through our website, You acknowledge and agree to the terms and conditions stated in this Shipping Policy.

1. Shipping Coverage

REVIVE MOTORS SDN BHD currently provides shipping services within Malaysia only.

We deliver to eligible addresses located within Malaysia, subject to courier service availability.

At this time:

  • We do not provide international shipping.
  • We do not ship outside Malaysia.
  • We do not offer overnight delivery.
  • We do not guarantee same-day or next-day delivery.

Orders with delivery addresses outside Malaysia cannot be accepted through our website.

2. Free Shipping

All eligible orders within Malaysia are shipped free of charge.

Customers will not be charged a separate shipping or delivery fee for standard delivery within Malaysia.

Free shipping applies only to delivery locations that are serviceable by our appointed courier or delivery provider.

The Company reserves the right to review or modify its free shipping arrangement in the future. Any applicable changes will be reflected on the website.

3. Delivery Time

Our standard delivery timeframe is within 7 days.

The estimated delivery period begins after the order has been successfully confirmed and processed by the Company.

Please note that the 7-day delivery timeframe is an estimated standard delivery period and may be affected by circumstances outside our reasonable control.

Delivery may take longer during:

  • Weekends and public holidays.
  • Peak shopping periods.
  • Promotional campaigns.
  • High order volumes.
  • Severe weather conditions.
  • Natural disasters.
  • Courier delays.
  • Transportation disruptions.
  • Address verification issues.
  • Other unforeseen circumstances.

We will make reasonable efforts to ensure that orders are processed and delivered within the stated timeframe.

4. No Overnight Delivery

REVIVE MOTORS SDN BHD does not offer overnight delivery.

Customers cannot request or purchase an overnight, express overnight, or guaranteed next-day delivery service through our website.

If You require Your order urgently, please contact us before placing the order to determine whether any alternative delivery arrangement is available.

Any alternative delivery arrangement, if offered, will be subject to availability and may be subject to additional terms.

5. Order Processing

Orders will generally be processed after successful confirmation of the order and payment, where applicable.

The Company may require additional time to verify order details, payment information, product availability, or delivery information before dispatching an order.

Orders may not be dispatched immediately after payment is made.

If there is an issue with Your order, such as an unavailable item or incorrect delivery information, We may contact You using the contact information provided during checkout.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that the following information is correct:

  • Recipient’s full name.
  • Contact number.
  • House or unit number.
  • Building or residence name, where applicable.
  • Street name.
  • Area or locality.
  • Postcode.
  • City or district.
  • State.

The Company shall not be responsible for delivery delays, failed deliveries, returned parcels, or additional costs resulting from incorrect, incomplete, or outdated delivery information provided by the customer.

7. Courier and Delivery Service

Orders may be delivered using a courier or logistics provider selected by the Company.

The Company may select the appropriate courier based on factors such as delivery location, parcel size, weight, availability, and operational requirements.

The Company does not guarantee that customers can select a particular courier unless such an option is expressly provided during checkout.

Once an order has been handed over to the courier, delivery is subject to the courier’s operational procedures and service conditions.

8. Delivery Tracking

Where tracking information is available, the Company may provide the customer with a tracking number or delivery information after the order has been dispatched.

Customers may use the tracking information provided to monitor the progress of their shipment.

Tracking information may take some time to update after the parcel has been collected by the courier.

The Company is not responsible for temporary delays or inaccuracies in third-party tracking systems.

9. Delivery Attempts

The courier may make one or more delivery attempts depending on its operational procedures.

Customers should ensure that someone is available to receive the parcel where required.

If the recipient is unavailable, the courier may:

  • Arrange another delivery attempt.
  • Leave the parcel at an appropriate location where permitted.
  • Request the customer to collect the parcel.
  • Return the parcel to the sender.

The specific procedure may vary depending on the courier and delivery location.

10. Failed or Unsuccessful Delivery

A delivery may be considered unsuccessful where:

  • The recipient cannot be contacted.
  • The delivery address is incorrect or incomplete.
  • No one is available to receive the parcel.
  • The customer refuses delivery.
  • The courier is unable to access the delivery location.
  • The parcel is returned by the courier.
  • Other circumstances prevent successful delivery.

If a parcel is returned to the Company due to circumstances attributable to the customer, the Company may contact the customer to determine whether another delivery arrangement can be made.

Any additional delivery costs arising from a customer-related delivery failure may be borne by the customer where applicable.

11. Damaged Packages

Customers are advised to inspect the parcel upon delivery.

If the parcel appears visibly damaged, opened, torn, crushed, wet, or tampered with, You should:

  1. Take clear photographs of the parcel before opening it.
  2. Record a clear video of the unboxing process.
  3. Keep the original packaging and shipping label.
  4. Contact REVIVE MOTORS SDN BHD as soon as possible.

Photographs and videos may be required when making a claim relating to damage during delivery.

For further requirements relating to damaged or defective Goods, please refer to our Return, Refund and Exchange Policy.

12. Unboxing Evidence

Customers are strongly advised to record a clear and continuous unboxing video when opening their parcel.

The video should show:

  • The unopened parcel.
  • The shipping label.
  • The condition of the outer packaging.
  • The process of opening the parcel.
  • The contents of the parcel.
  • The condition of the Goods received.

Where applicable, customers may also be required to provide a clear video showing the first use of the item.

Failure to provide the required evidence may affect the Company’s ability to assess a delivery damage, wrong-item, missing-item, or defective-item claim.

13. Missing or Incorrect Items

If You receive an item that is different from what You ordered, or if an item appears to be missing from Your order, You should contact us within the timeframe stated in our Return, Refund and Exchange Policy.

Please provide:

  • Order number.
  • Clear photographs.
  • Unboxing video.
  • Photographs of the shipping label.
  • Details of the item received or missing.
  • Any other information requested by the Company.

We will review the information provided and determine the appropriate resolution.

14. Delayed Deliveries

Although our standard delivery timeframe is within 7 days, delivery may occasionally be delayed due to circumstances outside the Company’s reasonable control.

Examples include:

  • Courier operational issues.
  • Transportation delays.
  • Extreme weather.
  • Flooding.
  • Natural disasters.
  • Public holidays.
  • Peak-season demand.
  • Road closures.
  • Government restrictions.
  • Incorrect delivery information.
  • Unexpected logistical disruptions.

If an order exceeds the applicable delivery timeline stated in this Shipping Policy, customers may contact us regarding the status of their order.

Where a delivery delay qualifies under our Return, Refund and Exchange Policy, the customer may submit a claim in accordance with the requirements of that Policy.

15. No International Shipping

REVIVE MOTORS SDN BHD does not currently offer international shipping.

We only accept orders for delivery within Malaysia.

Customers located outside Malaysia may browse our website, but orders cannot be shipped to addresses outside Malaysia unless the Company expressly introduces international shipping in the future.

Any attempt to arrange international shipment through a third party without the Company’s written approval is undertaken at the customer’s own risk.

16. Restricted or Unserviceable Areas

Although we provide free delivery within Malaysia, certain remote, restricted, inaccessible, or otherwise unserviceable locations may be subject to courier limitations.

If a delivery address cannot be serviced by our available courier providers, We may contact the customer to discuss an alternative delivery arrangement.

If no reasonable delivery arrangement can be made, the Company may cancel the affected order and provide an applicable refund in accordance with our policies.

17. Changes to Delivery Information

If You need to change Your delivery address after placing an order, please contact us as soon as possible.

Address changes may only be accommodated if the order has not yet been dispatched.

Once an order has been handed over to the courier, We may be unable to change the delivery address.

Any additional costs arising from an approved address change may be communicated to the customer before the change is made.

18. Customer Responsibility

Customers are responsible for:

  • Providing accurate delivery information.
  • Ensuring someone is available to receive the order where required.
  • Monitoring tracking information where provided.
  • Responding to courier delivery attempts.
  • Contacting the Company promptly if there is a delivery issue.
  • Inspecting the parcel upon receipt.
  • Retaining relevant packaging and delivery evidence when making a claim.

19. Delivery Confirmation

An order may be considered delivered once the courier’s tracking system records the parcel as successfully delivered.

If You believe an order has been incorrectly marked as delivered but has not been received, You should contact us promptly.

We may request additional information and may contact the courier to investigate the delivery status.

20. Third-Party Courier Delays

Once an order has been dispatched, the parcel may be handled by an independent courier or logistics provider.

While We will make reasonable efforts to assist customers with delivery issues, the Company does not control the courier’s internal operations.

The Company shall not be responsible for delays caused solely by the courier or other third-party logistics provider, except where otherwise required by applicable law.

21. Force Majeure

The Company shall not be liable for delivery delays or failures caused by circumstances beyond our reasonable control.

These circumstances may include, but are not limited to:

  • Natural disasters.
  • Floods.
  • Fires.
  • Severe weather.
  • Pandemics or epidemics.
  • War.
  • Riots or civil unrest.
  • Government restrictions.
  • Strikes or labour disputes.
  • Transportation disruptions.
  • Road closures.
  • Courier disruptions.
  • Supply chain interruptions.
  • Internet or system failures.
  • Other unforeseen circumstances.

Where such circumstances occur, We will make reasonable efforts to minimize the delay and resume delivery operations as soon as reasonably practicable.

22. Shipping Policy Changes

REVIVE MOTORS SDN BHD reserves the right to update, modify, or replace this Shipping Policy at any time.

Any changes will be published on the website and will take effect from the date stated in the updated Policy.

Customers are encouraged to review this Policy before placing an Order.

23. Contact Us

If You have any questions regarding our Shipping Policy, delivery status, or shipping arrangements, please contact us:

REVIVE MOTORS SDN BHD
Business: Motorcycle Parts, Supplies, Chassis, Bodywork
Email: revive_motors@outlook.com
Website: https://revivemotors.online/

Standard Shipping: Free
Shipping Area: Malaysia only
Estimated Delivery: Within 7 days
Overnight Delivery: Not available
International Shipping: Not available

By placing an Order through our website, You acknowledge and agree to the terms stated in this Shipping Policy.