Welcome to REVIVE MOTORS SDN BHD. These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of our website and your purchase of products from us.
Please read these Terms & Conditions carefully before accessing, browsing, or using our website. By accessing or using our website, placing an order, or purchasing any Goods from us, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.
If you do not agree with any part of these Terms & Conditions, please do not use our website or place an order with us.
1. Definitions
For the purposes of these Terms & Conditions:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in these Terms & Conditions) refers to REVIVE MOTORS SDN BHD.
- “Goods” refers to the items offered for sale on the Service, including motorcycle parts, supplies, chassis, bodywork, accessories, components, and other products made available by the Company.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the REVIVE MOTORS SDN BHD website, accessible from https://revivemotors.online/.
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- “Website” means the Service and any related webpages operated by the Company.
- “Account” means any account created by You on the Service for the purpose of purchasing Goods or accessing certain features.
- “Order Confirmation” means the confirmation issued by the Company acknowledging receipt of an Order.
- “Third Party” means any person, business, service provider, platform, payment provider, delivery provider, or other entity that is not the Company.
- “Content” means text, images, photographs, graphics, logos, product descriptions, videos, designs, information, and other materials displayed on the Service.
2. Acceptance of Terms
By accessing or using the Service, You agree to comply with these Terms & Conditions and all applicable laws and regulations.
These Terms & Conditions apply to all visitors, customers, users, and other persons who access or use the Service.
If You place an Order through the Service, You acknowledge that these Terms & Conditions form part of the agreement between You and the Company relating to that Order.
The Company reserves the right to update, modify, or replace these Terms & Conditions at any time. Any changes will become effective when they are published on the Service.
You are responsible for reviewing the latest version of these Terms & Conditions before using the Service or placing an Order.
3. Use of the Service
You agree to use the Service only for lawful purposes and in accordance with these Terms & Conditions.
You must not:
- Use the Service for any unlawful or fraudulent purpose.
- Attempt to gain unauthorized access to any part of the Service.
- Interfere with or disrupt the operation or security of the Service.
- Introduce viruses, malware, harmful code, or other malicious materials.
- Attempt to obtain information from the Service through unauthorized methods.
- Copy, reproduce, modify, distribute, or commercially exploit the Service or its Content without our prior written consent.
- Use automated systems, bots, scraping tools, or similar technologies to collect information from the Service without authorization.
- Impersonate another person or entity.
- Provide false, inaccurate, or misleading information when creating an Account or placing an Order.
The Company reserves the right to restrict or terminate access to the Service where We reasonably believe that a user has violated these Terms & Conditions or applicable law.
4. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, photographs, features, dimensions, availability, and other information displayed on the Service are accurate and up to date.
However, minor differences may occur between the Goods displayed on the Service and the Goods received due to:
- Manufacturing variations.
- Differences in lighting or photography.
- Screen or device settings.
- Product packaging changes.
- Updates made by manufacturers or suppliers.
The Company does not guarantee that product images displayed on the Service will exactly represent the actual colour, appearance, or finish of the Goods.
You should carefully review the product description, specifications, compatibility information, and other relevant details before placing an Order.
5. Motorcycle Parts and Compatibility
REVIVE MOTORS SDN BHD supplies motorcycle parts, supplies, chassis, bodywork, and related products.
You are responsible for ensuring that the Goods You purchase are suitable and compatible with your motorcycle, vehicle, model, year, specifications, and intended application.
Where compatibility information is provided on the Service, such information is provided for general guidance.
If You are uncertain whether a particular product is suitable for your motorcycle, You should contact the Company before placing an Order.
The Company shall not be responsible for losses, damage, installation costs, labour charges, or other expenses resulting from the purchase or installation of Goods that are incompatible with Your motorcycle where the incompatibility was not caused by an error on the Company’s part.
6. Product Availability
All Goods are subject to availability.
The Company reserves the right to:
- Limit the quantity of Goods available for purchase.
- Discontinue any Goods at any time.
- Modify product specifications or descriptions.
- Cancel an Order where the requested Goods are unavailable.
- Correct errors relating to product availability.
If an Order cannot be fulfilled because a product is unavailable, the Company may contact You and provide an appropriate resolution, including cancellation of the affected Order and, where applicable, a refund.
7. Orders
When You place an Order through the Service, You are making a request to purchase the selected Goods.
An Order is not considered fully accepted until the Company has confirmed the Order and, where applicable, received successful payment.
The Company reserves the right to accept or reject an Order for any reasonable reason, including:
- The Goods are unavailable.
- There is an error in the product information or price.
- Payment cannot be verified.
- The Order contains incorrect or incomplete information.
- There is a suspected fraudulent or unauthorized transaction.
- The requested delivery address cannot be serviced.
If We cancel an Order after payment has been successfully received, any applicable refund will be processed in accordance with our refund procedures.
8. Customer Information
You agree to provide accurate, complete, and current information when placing an Order.
This may include:
- Full name.
- Contact number.
- Email address.
- Billing information.
- Shipping address.
- Payment information.
- Vehicle or product compatibility information where required.
You are responsible for ensuring that all information provided to the Company is accurate.
The Company shall not be responsible for delays, failed deliveries, additional delivery charges, or other problems caused by incorrect or incomplete information provided by You.
9. Prices
All prices displayed on the Service are subject to change without prior notice.
The Company reserves the right to correct pricing errors, typographical errors, or other inaccuracies.
Where a product has been displayed at an incorrect price due to an obvious error, the Company may contact You before processing the Order.
If the correct price is not acceptable to You, You may request cancellation of the Order.
Any applicable taxes, delivery charges, service charges, or other fees will be displayed or communicated where applicable.
10. Payment
Payment must be made through the payment methods made available on the Service.
You agree to provide valid and authorized payment information.
The Company does not store complete payment card information unless expressly stated otherwise and where permitted by applicable law.
Payment processing may be handled by independent third-party payment providers. Your use of such payment services may also be subject to their respective terms and conditions and privacy policies.
The Company is not responsible for payment processing failures caused by third-party payment providers.
11. Shipping and Delivery
Orders will be delivered in accordance with the Company’s Shipping Policy.
Estimated delivery times are provided as a guide and may vary depending on factors such as:
- Delivery location.
- Courier availability.
- Public holidays.
- Weather conditions.
- Transportation disruptions.
- Customs or regulatory procedures.
- Unforeseen circumstances beyond the Company’s reasonable control.
You are responsible for providing a complete and accurate delivery address.
If an Order is returned to the Company because of an incorrect address, failure to receive the parcel, or other circumstances attributable to You, additional delivery charges may apply.
Please refer to our Shipping Policy for further information regarding delivery arrangements.
12. Inspection Upon Delivery
Customers are encouraged to inspect their parcels and Goods immediately upon delivery.
If the parcel appears damaged, opened, tampered with, or otherwise abnormal, You should document the condition clearly before opening the parcel.
Customers should retain the original packaging, shipping label, and other packaging materials where a return, refund, replacement, or dispute may be required.
13. Returns, Refunds and Exchanges
All Goods sold by the Company are non-refundable and non-exchangeable except where the circumstances stated in our Return, Refund and Exchange Policy apply.
Eligible circumstances may include:
- The wrong item was sent by the Company.
- The Goods received do not match the specifications, description, features, or information advertised on the Service.
- The Goods received are spoiled, damaged, or defective upon delivery.
- The delivery exceeds the timeline stated in the Company’s Shipping Policy.
All return, refund, and exchange requests must be submitted within 24 hours of receiving the Goods.
Customers may be required to provide a clear and continuous unboxing video showing the unopened parcel, shipping label, packaging, and Goods received, together with photographs, order details, and other supporting evidence requested by the Company.
Requests submitted after the applicable 24-hour period or without the required evidence may not be accepted.
Please refer to our Return, Refund and Exchange Policy for the full requirements and procedures.
14. Installation and Use of Motorcycle Products
Certain Goods sold through the Service may require professional installation, specialized tools, technical knowledge, or specific fitting procedures.
You are responsible for ensuring that Goods are installed and used correctly.
Where applicable, the Company strongly recommends that motorcycle parts, chassis components, bodywork, and other technical products be installed by a qualified or experienced mechanic.
The Company shall not be responsible for damage, injury, loss, or other consequences resulting from:
- Incorrect installation.
- Improper fitting.
- Unauthorized modification.
- Misuse of the Goods.
- Failure to follow manufacturer instructions.
- Installation by an unqualified person.
- Use of a product for an unintended purpose.
15. Intellectual Property
All intellectual property rights relating to the Service and its Content are owned by or licensed to the Company unless otherwise stated.
This includes, but is not limited to:
- Website design.
- Company name and branding.
- Logos.
- Product descriptions.
- Photographs.
- Graphics.
- Text.
- Website layout.
- Software.
- Other original materials published on the Service.
You may access and use the Service for personal or legitimate purchasing purposes.
You must not reproduce, copy, distribute, modify, republish, sell, license, or commercially exploit any Content without the Company’s prior written consent.
16. Third-Party Links and Services
The Service may contain links to third-party websites, payment providers, courier services, manufacturers, suppliers, or other external services.
These third-party services are not controlled by the Company.
The Company is not responsible for the availability, accuracy, security, content, policies, or practices of third-party websites or services.
Your use of third-party services may be subject to separate terms and conditions imposed by those third parties.
17. User Accounts
Where the Service allows You to create an Account, You are responsible for maintaining the confidentiality of Your login credentials.
You agree to immediately notify the Company if You become aware of unauthorized access to Your Account.
You are responsible for all activities carried out through Your Account unless the unauthorized activity resulted from circumstances beyond Your reasonable control.
The Company reserves the right to suspend or terminate Accounts that violate these Terms & Conditions or applicable law.
18. Privacy
Your personal information will be handled in accordance with our Privacy Policy.
By using the Service, You acknowledge that information may be collected and processed for purposes including:
- Processing Orders.
- Processing payments.
- Arranging delivery.
- Communicating with customers.
- Providing customer support.
- Improving our products and services.
- Complying with applicable legal requirements.
You should review our Privacy Policy for further information regarding the collection, use, storage, and protection of personal information.
19. Disclaimer
The Service and its Content are provided on an “as available” and “as is” basis to the extent permitted by applicable law.
While We make reasonable efforts to maintain accurate information, We do not warrant that:
- The Service will always be available or uninterrupted.
- The Service will be free from errors.
- All information will always be complete or current.
- The Service will be free from viruses or other harmful components.
- Every product will be suitable for every customer’s particular requirements.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot lawfully be excluded or limited under applicable law.
20. Limitation of Liability
To the maximum extent permitted by applicable law, REVIVE MOTORS SDN BHD shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising from or relating to:
- Your use of or inability to use the Service.
- Your purchase or use of Goods.
- Incorrect installation or fitting of Goods.
- Misuse of Goods.
- Delays caused by third-party delivery providers.
- Third-party website or service failures.
- Events beyond the Company’s reasonable control.
- Any unauthorized access to or alteration of information transmitted through the Service.
Nothing in these Terms & Conditions shall exclude liability where such exclusion is prohibited by applicable law.
21. Indemnification
You agree to indemnify and hold harmless REVIVE MOTORS SDN BHD, its directors, employees, representatives, agents, and service providers from claims, liabilities, damages, losses, costs, and expenses arising from:
- Your violation of these Terms & Conditions.
- Your unlawful use of the Service.
- Your misuse of any Goods.
- Your violation of any applicable law or regulation.
- Your infringement of the rights of any third party.
- Information or content submitted by You that is inaccurate, unlawful, or misleading.
22. Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.
Such circumstances may include:
- Natural disasters.
- Floods.
- Fires.
- Pandemics or epidemics.
- War.
- Terrorism.
- Riots or civil unrest.
- Government actions or restrictions.
- Strikes or labour disputes.
- Transportation disruptions.
- Courier or logistics failures.
- Internet or telecommunications failures.
- Power outages.
- Supply shortages.
- Other unforeseen events beyond the Company’s reasonable control.
Where such an event occurs, the Company will make reasonable efforts to minimize the impact and resume its obligations as soon as reasonably practicable.
23. Termination
The Company may suspend or terminate Your access to the Service without prior notice where We reasonably believe that You have:
- Violated these Terms & Conditions.
- Engaged in fraudulent or unlawful activity.
- Misused the Service.
- Attempted to compromise the security of the Service.
- Provided false or misleading information.
Termination will not affect rights or obligations that arose before the date of termination.
24. Severability
If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified or removed to the minimum extent necessary.
The remaining provisions shall continue to remain in full force and effect.
25. Waiver
A failure by the Company to enforce any provision of these Terms & Conditions shall not constitute a waiver of our right to enforce that provision or any other provision in the future.
Any waiver must be expressly provided by the Company in writing.
26. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Return, Refund and Exchange Policy, constitute the entire agreement between You and the Company regarding Your use of the Service and purchase of Goods, except where additional terms are expressly agreed upon in writing.
These Terms & Conditions supersede any prior agreements, communications, or understandings relating to the same subject matter, to the extent permitted by applicable law.
27. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles.
Any dispute, controversy, or claim arising out of or relating to these Terms & Conditions, the Service, or any purchase of Goods shall be subject to the applicable laws and jurisdiction of the courts of Malaysia.
Nothing in this section shall prevent the Company or the customer from exercising any rights or remedies available under applicable Malaysian law.
28. Changes to These Terms & Conditions
The Company reserves the right to modify, update, or replace these Terms & Conditions at any time.
Changes will become effective when the updated Terms & Conditions are published on the Service, unless otherwise stated.
Your continued use of the Service after any changes are published constitutes your acceptance of the revised Terms & Conditions.
29. Contact Us
If You have any questions regarding these Terms & Conditions, please contact us:
REVIVE MOTORS SDN BHD
Business: Motorcycle Parts, Supplies, Chassis, Bodywork
Email: revive_motors@outlook.com
Website: https://revivemotors.online/