This Return, Refund and Exchange Policy applies to purchases made through REVIVE MOTORS SDN BHD (“Company”, “we”, “us” or “our”) via our website: https://revivemotors.online/.
By placing an order with us, customers acknowledge and agree to the terms stated below.
1. Return, Refund and Exchange Eligibility
All items sold by REVIVE MOTORS SDN BHD are non-refundable and non-exchangeable, except in the following circumstances:
- The wrong item was sent by the Company.
- The item received does not match the specifications, description, features, or other information advertised on our website.
- The item received is spoiled, damaged, or defective upon delivery.
- The order exceeds the delivery timeline stated in our Shipping Policy.
Any return, refund, or exchange request must meet the requirements stated in this Policy before it can be considered.
2. Required Evidence
For any return or refund request, customers are required to provide sufficient evidence to support their claim. This may include:
- A clear and continuous unboxing video showing the unopened parcel, shipping label, packaging, and item received.
- A clear video showing the first use of the item, where applicable.
- Clear photographs showing the condition of the item, packaging, shipping label, or any damage or defect.
- Relevant order details, such as the order number and proof of purchase.
- Any other supporting information or documentation reasonably requested by the Company.
The unboxing video should clearly show the condition of the parcel and its contents from the beginning of the opening process. Missing, incomplete, edited, or unclear evidence may result in the request being rejected.
3. Time Limit for Return and Refund Requests
All return, refund, or exchange requests must be submitted to:
Email: revive_motors@outlook.com
Customers must contact us within 24 hours of receiving the item.
The request should include the order number, reason for the request, relevant photographs or videos, and any other supporting evidence required by the Company.
Requests submitted after the 24-hour period will not be accepted.
Requests submitted without the required evidence may also be rejected.
4. Review and Approval
All return, refund, and exchange requests are subject to review and approval by REVIVE MOTORS SDN BHD.
Once a request is received, we may review the submitted evidence and request additional information where necessary.
Approval of a return or refund request does not automatically guarantee an exchange or refund until the Company has completed its assessment.
If the request is approved, customers will be provided with further instructions regarding the return of the item, where applicable.
5. Return of Items
Where a return is approved, the customer must follow the return instructions provided by the Company.
Returned items must be in the condition required by the Company and may need to include the original packaging, accessories, parts, manuals, or other items supplied with the order.
The Company reserves the right to reject a return if the returned item does not correspond with the approved claim or has been used, altered, damaged, or otherwise handled in a manner that prevents proper assessment.
6. Refund Processing
Where a refund is approved, the refund will be processed using the applicable payment method or another method determined by the Company.
Refund processing time may vary depending on the payment provider, bank, or financial institution involved.
The Company will not be responsible for delays caused by third-party payment providers or financial institutions.
7. Exchange
Exchanges are only available where the request falls within the eligible circumstances stated in this Policy and is approved by the Company.
Where the same item is unavailable, the Company may, at its discretion, offer an alternative resolution such as a replacement item, store credit, or refund.
8. Non-Acceptance of Requests
The Company reserves the right to reject any return, refund, or exchange request that:
- Is submitted more than 24 hours after the item was received.
- Does not include the required evidence.
- Contains unclear, incomplete, or insufficient evidence.
- Does not meet the conditions stated in this Policy.
- Involves damage or defects that were caused after delivery due to improper installation, misuse, negligence, modification, or normal wear and tear.
9. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us at:
REVIVE MOTORS SDN BHD
Business: Motorcycle Parts, Supplies, Chassis, Bodywork
Email: revive_motors@outlook.com
Website: https://revivemotors.online/
REVIVE MOTORS SDN BHD reserves the right to amend or update this Return, Refund and Exchange Policy from time to time. Any changes will be published on this website.